The core principle for preparing Binance risk control appeal documents is "Authenticity, Completeness, and Cross-verifiability". The three most critical types of documents are: original ID documents (ID card/passport), recent bank statements or proof of funds, and screenshots of login IP and device records. Appeals with complete materials usually receive a response within 24-72 hours, while missing materials may lead to repeated rejections, dragging the entire cycle to 10-15 days. You can first log in to the Binance Official Website to view the specific "Supplementary Materials List" in the ticket. It is most convenient to submit materials through the Binance Official APP (which can directly access the album and camera). iOS users can complete the installation via the iOS Installation Tutorial.
I. Overall Framework of Appeal Materials
Step 1: Understand Material Layering
Binance risk control appeal materials are divided into three layers:
- Identity Layer: Proving "you are who you say you are".
- Funds Layer: Proving "the money belongs to you".
- Behavior Layer: Proving "the operations were performed by you".
Step 2: Submission Order by Layer
The correct submission order is "Identity → Funds → Behavior". Later materials will only be reviewed after the previous ones have passed. If the order is disordered, the customer service may return the documents and ask for reorganization.
II. Specific Requirements for Each Type of Material
- Color Scans of Both Sides of the ID Card: JPG/PNG format, each ≤ 5MB, all four corners intact, all text clearly legible, and no watermarks added.
- Selfie Holding the ID Document: Hold the original ID document + a piece of white paper with "BINANCE APPEAL [Current Date]" written on it. Both the face and the document must be in the frame, and do not wear sunglasses or masks.
- Bank Statements for the Last 90 Days: Official PDF stamped by the bank of account, or encrypted PDF exported from online banking, including name, last few digits of the card number, and all credit/debit records during the period.
- Fiat Channel Statements: Alipay statements, WeChat Pay statements, Wise transfer records, credit card statements, with filenames named by date.
- On-chain Transaction Hashes: txhash of key withdrawals or deposits, with block explorer screenshots attached (Etherscan/Tronscan recommended).
- Screenshots of Login IP and Device: From the historical login list in the Binance Security Center, or the IP allocation records from your home router backend.
- Statement of Facts: A 300-500 word explanation in English (or the language you are using), describing the incident, requests, and the list of attachments.
III. Reference Table for Materials Required by Different Risk Control Types
| Risk Control Type | Identity Layer | Funds Layer | Behavior Layer | Average Processing Time |
|---|---|---|---|---|
| KYC Rejected | Mandatory | Not required | Not required | 24 hours |
| Abnormal Account Login | Mandatory | Not required | Mandatory | 48 hours |
| Withdrawal Frozen | Mandatory | Mandatory | Mandatory | 72 hours |
| AML Review | Mandatory | Mandatory (Enhanced) | Mandatory | 7-15 days |
| Stolen Account Recovery | Mandatory (with selfie) | Mandatory | Mandatory | 3-7 days |
| Multi-account Linkage Ban | Mandatory | Mandatory | Mandatory | 5-10 days |
| Mutual Assistance Unfreezing | Mandatory | Mandatory (with legal docs) | Mandatory | 30 days+ |
IV. Preparation Details of Appeal Materials
Scenario 1: ID Documents are Not with You
If you are in a different location or on a business trip and cannot obtain the original ID document, you can first use alternative documents such as a Mainland Travel Permit for Hong Kong and Macao Residents or a Passport. However, it must be the same person as the KYC document used during registration, and a written explanation of why the document cannot be provided and the expected time must be attached.
Scenario 2: Bank Statements Involve Privacy
You can black out large transactions unrelated to the risk control incident (only hide the amount, keeping the date and counterparty name), but all statements related to the appeal must be presented in full. Excessive blacking out will be regarded as incomplete materials.
Scenario 3: Cannot Find Historical IP Records
If you have never logged in to the "Device Records" page of the Binance Security Center, historical IPs may have exceeded the 90-day retention period and cannot be retrieved. In this case, you can submit ISP broadband bills, router backends, or corporate office network access records as alternatives.
Scenario 4: How to Write the Statement of Facts
Recommended Template:
- Paragraph 1: State the incident (time, IP, operation content).
- Paragraph 2: Explain your normal usage habits and historical records.
- Paragraph 3: List the attachments and commit to the authenticity of the materials.
- Use plain language, avoid emotional words, and do not complain about customer service.
V. FAQ - Frequently Asked Questions
Q: Can I submit a copy instead of a scan of the original? A: Yes, but color scanning + high-definition photography is required, with a scanning resolution of ≥ 300dpi. Black and white copies or enlarged mobile phone screenshots will lead to a decrease in image quality and will be automatically judged as unqualified by the system.
Q: How many files need to be submitted for one appeal? A: It depends. The simplest KYC rejection only requires 3-4 files (both sides of the ID, a selfie, and a statement), while a complete stolen account appeal may require 15-20 files. It is recommended to package them into a zip file and upload them by category.
Q: Can I submit again after the appeal is rejected? A: Yes. There is no limit on the number of Binance appeals, but there must be an interval of more than 24 hours each time for the same reason. Consecutive submissions will be considered malicious ticket brushing, which will actually lower the processing priority.
Q: Which one is processed faster, English or Chinese? A: There is not much difference. Binance has an independent Chinese customer service team, and Chinese tickets are directly assigned to Chinese customer service for processing. English tickets enter the global queue, and the specific time depends on peak periods.
Q: What if the materials involve others (family members sharing the account)? A: Binance strictly prohibits account sharing. Once discovered, it will be regarded as a violation. If it is indeed operated by a family member, you should state it honestly in the appeal and provide proof of kinship (household register, marriage certificate). The result may be a mandatory downgrade of KYC or a request for account splitting.