Completing KYC identity verification on Binance is a necessary step to unlock fiat deposits, high-limit withdrawals, and leverage contracts, but many new users have encountered prompts of review rejection when submitting materials for the first time. Common reasons for rejection are concentrated in three types of problems: unclear document photos, inconsistent information, and liveness detection failure. The core idea of handling is to first locate the specific rejection code and then targetedly re-photograph and resubmit. You can check specific rejection messages in the account center of the Binance Official Website, and it is also recommended to complete the re-verification process in the Binance Official APP, where the operation interface is more friendly; if you use an Apple device, you can refer to the iOS Installation Tutorial to download the latest version of the client.
1. Basic Understanding of KYC Rejection
Step 1: Understand the Review Mechanism
Binance's KYC review consists of two processes: AI automatic preliminary review + manual review. The AI preliminary review takes an average of 3-15 minutes, mainly comparing OCR recognition results, face similarity, and document security features; if the AI confidence is below the threshold, the system will automatically transfer to manual review, which is usually completed within 2-24 hours and may be extended to 48 hours during peak periods.
Step 2: Check the Specific Rejection Code
After logging into the account, enter [Personal Center → Identity Verification]. The rejection record will display a specific rejection reason code, such as E001 (document blurred), E005 (information mismatch), E012 (liveness failure), etc. It is recommended to take a screenshot and keep the code for future reference.
2. In-depth Analysis of 7 Common Reasons for Rejection
- Document Reflection or Blocking: Using flash when taking photos, resulting in large areas of white spots in the ID card chip area, and OCR cannot recognize key information. About 32% of rejection cases are caused by this.
- Inconsistent Information: Differences between manually filled name, birthday, and document number and OCR recognition results, such as entering "〇" as "0", mixing traditional and simplified characters, or reversing the month and day of the birth date.
- Liveness Detection Failure: Light is too dark, wearing glasses/masks, head angle deviation is too large, or failing to complete the blink action 3 times consecutively.
- Under 18 Years Old: Binance's global compliance policy requires KYC users to be at least 18 years old. Minors are rejected without exception and cannot appeal.
- Document About to Expire: The remaining validity of the ID card is less than 30 days, and the system will reject it directly.
- Multiple Accounts for the Same Person: The same ID card has already completed verification in another Binance account and cannot be reused.
- Unsupported Document Type: For example, temporary ID cards, expired officer certificates, student cards, etc., are not in the support list.
3. Comparison Table of Rejection Reasons and Processing Time
| Reason for Rejection | Rejection Code | Difficulty of Resubmission | Average Recovery Time |
|---|---|---|---|
| Document Reflection/Blurry | E001 | Low | 30 minutes |
| Inconsistent Information | E005 | Medium | 1-2 hours |
| Liveness Detection Failure | E012 | Low | 15 minutes |
| Document Expired | E018 | High, needs replacement | 7-15 days |
| Under 18 Years Old | E020 | Unsolvable | None |
| Multi-Account Conflict | E031 | High, needs ticket | 3-5 days |
| Wrong Document Type | E044 | Medium | Immediately |
4. Practical Handling Plans for Various Scenarios
Scenario 1: How to Re-photograph Document Photos After Rejection
Key points: Under natural light, against a solid color background (white wall recommended), without flash, with the phone lens 20-25 cm from the document, and with the four corners fully in the frame. After taking the photo, use the phone album to zoom in and check if the name, document number, issuing authority, and validity period are all clearly readable, and do not use any beautification or filter APPs.
Scenario 2: Liveness Detection Failed Multiple Times
Take off glasses, hats, and masks, and perform it in an indoor environment with even lighting, avoiding backlight caused by facing the window directly. Slowly complete the head movements prompted by the system (turning left, turning right, blinking, opening mouth), and hold each movement for 1-2 seconds. If it fails 5 times in a row, it is recommended to wait for 24 hours before trying again, during which the system will lift the temporary lock.
Scenario 3: Inconsistent Information Repeatedly Rejected
Give priority to the results of OCR automatic recognition, and do not manually modify the name and document number. Fill in the date of birth strictly according to the YYYY-MM-DD format. If the name contains rare characters, use the original characters on the document and avoid using P2P instead.
Scenario 4: Need to Submit a Ticket for Appeal
For problems such as multi-account conflicts and documents being misjudged as forged, resubmission alone cannot solve it. You must go through the [Customer Service Center → Submit Ticket → KYC Issue] channel, attached with the front and back of the document, a photo of holding the document, and a detailed description of the situation. The manual processing cycle is usually 3-5 working days.
5. FAQ Common Questions
Q: Will the KYC rejection be permanently recorded on the account? A: No. Rejection records are only used for risk control reference. After passing the re-review, it does not affect any functions of the account, nor does it affect the subsequent opening of fiat channels and contract permissions.
Q: How many times can KYC review be submitted in a day at most? A: A single account can submit at most 5 times within 24 hours. Exceeding this number will be temporarily locked by the system for 24 hours. It is recommended to check materials carefully before each submission to avoid wasting times.
Q: Can I pass with a Hong Kong and Macao Travel Permit or a passport? A: Yes. Binance supports documents from more than 200 countries/regions. Hong Kong and Macao residents can use a Home Return Permit, Taiwan residents can use a Taiwan Compatriot Permit, and overseas users prioritize using a passport.
Q: How soon can I try again after rejection? A: AI rejection can be retried immediately; manual rejection is recommended to wait for 2-4 hours before submission to avoid entering the same auditor's queue; after entering the appeal process, you must wait for the ticket reply.
Q: Can I modify personal information after KYC is passed? A: Once the name and document number are passed, they cannot be modified by yourself. If information needs to be updated due to document updates (for example, issuing a new ID card), it can be updated manually by providing old and new document evidence through a customer service ticket.